Huzayfah Bukhat

Experience

Ironmongery Direct Ltd.

2017 - Present

CRM Manager

  • To influence customer spend by nurturing customers. To look at ways to improve customer experience and customer satisfaction throughout the customer journey.
  • Identify business opportunities, threats and best practice.
  • Drive continuous improvement of the customer experience across the business.
  • Work with the marketing team to implement tailored marketing approaches for customers.
  • Obtain complete visibility at every customer touch point
  • Measure the impact of all changes made across IDL to demonstrate the effect on customer engagement and churn.
  • Anticipate risk and work across the full business to put actions in place to manage and mitigate

Ironmongery Direct Ltd

2016 - 2017

Graduate Management Trainee 

  • Look for new opportunities within the business
  • Look for new opportunities within the business to ensure the customer is always satisfied
  • Analyse specific customer groups and clusters
  • Create and recommend strategy based campaigns
  • Increase customer retention by understanding how to retain customers

University Of Salford

2015 - 2016

Marketing Assistant

  • Market and promote upcoming Enterprise events and boot camps and clinics.
  • Search for unique and tailored keywords & write unique content for the audience.
  • Assessing the results of a marketing campaign.
  • Increase engagement with students and university by 10%.
  • Assisted to drive online traffic with web-related campaigns.
  • Managed all Enterprise Social media channels, e.g. Facebook, Twitter.
  • Respond and communicate to any comments or mentions instantly.
  • Decreased response time with students and other stakeholders by 40%.

Education

Salford University

2012-2015

Business Information Technology

  • Dissertation titled "An Investigation Into The Potential Benefits Of A Digital Register In The Higher Education Environment",
  • 2015. Team Leader in Managing Development Programme1 and Managing Development Programme2.
  • Team Leader in Advanced Web Design and E-commerce modules.
  • Finalist in TechAngels Event.
  • Live-Tweeter for the “An Audience with Gary Neville Event”
  • Developed a digital registration system for the University Of Salford. Student Ambassador during Open-Days and Events

Bolton College

2010 - 2012

Information Technology

  • Includes
  • Information Systems,
  • Impact of the Use of IT on Business Systems, Software Design and Development,
  • e-Commerce, IT Technical Support
  • IT Systems Troubleshooting and Repair .

Skills

I ALWAYS AIM TO IMPROVE MY SKILL SET.

AS A MARKETING PROFESSIONAL, I AIM TO ALWAYS BE AFFLUENT IN THE FOLLOWING AREAS 
90%
Data Analysis
93%
Excel
90%
SQL
95%
CRM

Whenever I'm free

Sports
Tasting Food
Youth development

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© 2017 Huzayfah Bukhat . All rights reserved.